General
What does "SAS" stand for? What's the proper way to pronounce it?
​"SAS" stands for San Antonio Shoemakers™. Sometimes we are referred to by our abbreviated name, which is SAS /‘es’a‘es/. While we prefer San Antonio Shoemakers™ over SAS, how our customers say our name is not as important to us as how they enjoy the comfort of our shoes.

Are SAS shoes Diabetic/ Medicare approved shoes? 
Yes, most SAS Shoes are Medicare and Diabetic approved shoes. Although certain SAS styles are deemed Medicare-approved, SAS retail stores are not responsible for filing any necessary Medicare paperwork. Please check directly with Medicare or your healthcare provider for instructions on how to file your claim.

I'm a first-time customer. How do I order?
Welcome to SAS Citrus Heights! Placing an order with us is fast, simple, and completely secure. Just search or browse our site to find an item you want to order and add it your shopping cart by clicking the "Add to Cart" button on the product page. You'll be taken to your shopping cart where you can checkout by clicking the "Proceed to Checkout" button. Payment can be made by Visa, MasterCard, American Express, Discover, and Paypal. After you place your order, you can check its status online by examining a confirmation email with tracking information upon the shipping of your order. If you prefer, you can also place your order over the phone by calling us at (916) 722-7481. It's not secure to transmit credit card information via email, we cannot accept orders by email.



How do I know if my favorite SAS shoe is still available?
If we do not have the style or color you want in stock, it may still be available. Most of our SAS styles stay around for many years and become wardrobe staples. If you can't find your shoe on our website, give us a call and let our friendly associates assist you. (916) 722-7481.


What can I do if I have a question? What if I need assistance with the website?
If you are having difficulties with the website or have a general question about the site please call us at 916-722-7481 and one of our friendly associates can help you.

Do we repair, refurbish, resole or dye shoes?
At this time, we do not offer repair, refurbish, or dyeing services, though we can possibly assist customers with their resoling needs. If you are in need of assistance with resoling services, please bring them in for us to inspect and further assist you. For any other shoe repair needs, we suggest that you contact your local shoe cobbler. We work with local cobblers (Citrus Heights and Carmichael). Please call us for further information.  916-722-7481.

Is the color I see on the website the actual color of the shoe?
While we strive to accurately represent our shoes on our website, the actual color and texture cannot always be properly conveyed in a digital photograph. The reason for this ranges from the lighting used when the photograph was taken to the settings on your computer monitor display. If you feel an image on our site misrepresents the product, please let us know. We always appreciate the feedback.

Do you sell gift cards?
Yes, we sell gift cards online and in-store. You can surprise someone special with a Gift Card! Gift Cards are delivered to the recipient by email and include instructions on how to redeem them at checkout. Our Gift Cards have no additional processing fees and never expire. Please keep in mind gift cards are ONLY valid in-store at SAS Shoes Citrus Heights, CA and https://www.sasshoescitrusheights.com/.

Return Policy
​All internet purchases from sasshoescitrusheights.com are FINAL SALE, no exchanges or returns. If you are unsure about your size please come in store during our business hours to get properly measured and fitted. We want you to be happy with your purchase so we strongly encourage you to come in or call if you have any questions prior to purchasing online.